Terms of Service

1. Acceptance of terms

By accessing or using the Big Leap Marketing website (www.bigleap.marketing) or engaging our services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our website or services.

These terms apply to all visitors, users, and clients. For clients engaging our services, these terms are supplemented by a separate Master Service Agreement (MSA) or Statement of Work (SOW) agreed at the time of engagement.

2. Services

Big Leap Digital Services Pvt Ltd provides B2B marketing and brand-building services including, but not limited to, account-based marketing, lead generation, SEO, content marketing, social media management, website design and development, marketing automation, and paid advertising campaigns.

The specific scope, deliverables, timelines, and commercial terms for each client engagement are defined in a separate Master Service Agreement and/or Statement of Work signed by both parties. In the event of conflict between these Terms of Service and a signed MSA, the MSA shall prevail.

3. Website use

Permitted use

You may use our website for lawful purposes only. You agree not to:

• Use the website in any way that violates applicable laws or regulations
• Transmit any unsolicited or unauthorised advertising or promotional material
• Attempt to gain unauthorised access to any part of our website or systems
• Use any automated tools to scrape, crawl, or extract data from our website
• Engage in any activity that interferes with or disrupts the website or servers

Intellectual property

All content on the Big Leap Marketing website — including text, graphics, logos, images, case studies, articles, and website design — is owned by or licensed to Big Leap Digital Services Pvt Ltd and is protected by Indian and international copyright law.

You may not reproduce, distribute, modify, or create derivative works from any content on our website without our prior written consent. You may share links to our website and reference our published content with appropriate attribution.

4. Client engagements

Service delivery

We are committed to delivering the services described in each signed MSA and SOW to the best of our ability. Delivery timelines and outcomes are subject to timely receipt of required inputs, approvals, and materials from the client.

Client responsibilities

Clients engaging our services agree to:

• Provide accurate and complete information required for service delivery
• Respond to requests for approval, feedback, and inputs within the timelines agreed in the SOW
• Ensure that any materials, content, or information provided to Big Leap for use in marketing activities does not infringe any third-party intellectual property rights
• Comply with all applicable laws in relation to their own business operations and marketing activities

Intellectual property — client deliverables

Upon full payment of all fees due, intellectual property rights in deliverables specifically created for the client under the MSA transfer to the client, except for any pre-existing Big Leap methodologies, frameworks, tools, or proprietary content incorporated into deliverables, which remain the property of Big Leap Digital Services Pvt Ltd.

5. Fees and payment

Commercial terms — including fees, payment schedules, and late payment provisions — are specified in the client's MSA. General principles include:

• Invoices are payable within the period specified in the MSA (typically 15 days from invoice date)
• Late payments may attract interest at the rate specified in the MSA
• Services may be paused or suspended in the event of overdue invoices
• All fees are exclusive of GST unless explicitly stated otherwise

6. Confidentiality

Both Big Leap and our clients agree to maintain the confidentiality of each other's proprietary information, business data, and client information disclosed in connection with the engagement. Detailed confidentiality obligations are specified in each MSA.

Big Leap may reference client names and generalised descriptions of work performed in our marketing materials (including this website, case studies, and proposals) unless the client has specifically requested confidentiality in writing.

7. Results and performance

B2B marketing results depend on multiple factors including market conditions, product-market fit, sales team capability, and timing — many of which are outside our direct control. We do not guarantee specific results, pipeline values, or revenue outcomes from our services.

We commit to deploying industry best practices, reporting transparently on campaign performance, and optimising our approach based on data throughout the engagement.

8. Limitation of liability

To the maximum extent permitted by applicable law, Big Leap Digital Services Pvt Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or engagement of our services.

Our total liability to any client in connection with an engagement shall not exceed the total fees paid by that client in the 3 months preceding the event giving rise to the claim.

9. Third-party tools and platforms

Our services may involve the use of third-party tools, platforms, and APIs (including LinkedIn, Google, Meta, Zoho, Apollo, and others). We are not responsible for the availability, performance, or terms of service of these third-party platforms. Changes to third-party platform policies or availability may affect our ability to deliver certain services.

10. Termination

Either party may terminate a service engagement in accordance with the terms of the signed MSA. Generally:

• Clients may terminate with the notice period specified in the MSA (typically 30 days written notice)
• Big Leap may terminate immediately in the event of non-payment, material breach, or conduct that violates applicable law
• Upon termination, all deliverables completed and paid for will be transferred to the client

11. Governing law and jurisdiction

These Terms of Service are governed by the laws of India. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of Gurugram, Haryana, India.

We encourage resolution of any disputes through direct communication before initiating formal proceedings. Please contact us at sales@bigleap.marketing to raise any concerns.

12. Changes to these terms

We may update these Terms of Service from time to time. Material changes will be posted on this page with a revised "Last updated" date. Continued use of our website after changes are posted constitutes acceptance of the updated terms.

13. Contact